Cancellation and early termination policy and penalaties

Carmel-by-the-sea weddings

faq index and info about your upcoming carmel wedding Return to the F.A.Q. INDEX

need to cancel - here is our cancellation policy

Should you need to cancel your order for professional photography services, enlargements, albums, or other tangible goods, we'll do our best to accommodate your wishes. However, please keep in mind the following:

 

Professional Services

We realize life takes twists and turns that are unpredictable and often out of your control; thus, you may have to cancel our services. Other times, simply re-booking your event may be the appropriate route to take (see our re-booking policy here).

Should outright cancellation be most appropriate, the impact of such depends on how far in advance you notify us (in writing) of this request. As noted below, a liquidated damages cancellation fee will be deducted from your professional services deposit; any remaining funds on deposit will be promptly refunded within 30-days.

     > 365-days or more before your event: $250 fee.

     > Between 364 and 180-days before your event: $450 fee.

     > Between 179 and 90-days before your event: $900 fee.

     > Between 89 and zero-days before your event: $1,350 fee.

 

Tangible Goods

Orders of tangible goods (e.g., enlargements, albums, framed portraits, etc.) are processed virtually instantly & canceling such requires extremely prompt action. As outlined below, our ability to cancel your order is directly related to how fast you contact us. From the time you click the "order" button...

     > Between 0-24 hours: No fee.

     > Between 24-48 hours:25% fee ($20 minimum).

     > After 48 hours: cancellations Not Permitted.

 

Special Note: CA Sales Tax Deposits (for both Services & Goods)

For those who paid California Sales tax on tangible goods or professional service contracts (paid up front in the form of a "Sales Tax Deposit"), assuming we never actually shipped your photos, we will promptly refund 100% of any sales tax paid. Refunds are issued within 30-days of cancellation. However, if any goods shipped , we are required by the California Franchise Tax Board to impose a sales tax.

No advance notice restrictions are imposed in regards to the sales tax refund.

 

faq index and info about your upcoming carmel wedding Return to the F.A.Q. INDEX