Before booking your professional photography services for your upcoming destination wedding in Carmel, CA, be sure to review our FAQ. Our photojournalistic style will dazzle you as your bridal photographs in Pebble Beach, CA will be spectacular. We're proud to be the premiere Carmel Wedding Photographer capturing your memories.

shipping policy

Delivering your prints, albums, and books promptly and in pristine condition remains one of our top goals. While other photographers simply neglect this detail, Amie Morgan Photography takes pride in ensuring that your finished product will arrive at your doorstep rapidly and protected from common forms of damage (e.g., bent prints, cracked/broken frames, torn albums, etc).

 

Q Which shipping carriers do you use?

AIt is our general practice that products be shipped via FedEx Ground or USPS Priority Mail; faster shipping methods are available (e.g., FedEx 2-day, Overnight, USPS Express Mail, etc.) for an added fee (please see our services page for details).

We've found FedEx Express to be the most reliable but if you have any particular desires as to who we should use, please let us know and we'll try our best to accommodate you.

 

QDo you have any estimates in terms of production and shipping times?

A The time it takes from when we actually finish photographing your event, or alternatively, from when you submit an order for proofs, enlargements, or albums up until the time when the final product is picked up by the shipping carrier is referred to as "production time". Typical time in production varies based on a number of factors, including (but not limited to): type of item purchased (e.g., order for enlargements, order for canvas prints, post-event digital processing, etc.); duration of event (i.e., it takes longer to process an 8-hour event with 550-images vs. a simple 2-hour event with only 250-images); complexity of event (e.g., poor lighting, extreme contrast settings, etc.); complexity of colors and/or tonal range (i.e., when we have to proof & re-proof images multiple times, this obviously makes processing exponentially longer); et cetera.

Nevertheless, the average "production time" for a short 1-2 hour event hovers right around 15-business days.  For our larger events (e.g., an 8-hour shoot) our average "production time" spent post-processing and proofing your event ranges from between 25-30 business days.  Obviously, some events are processed sooner, some later...it just depends on a host of factors unique to the event in question.

In terms of what we set out as a maximum "production time," we will have all events post-processed within no more than 90-days from the date of your event. Keep in mind that this time frame truly is a "maximum" and would only really apply in the absolutely most complex and time consuming situations (i.e., we've only had one event in the last year that took this long to process and the situation was amazingly complex and likely so unique that such a situation will never happen again).

Transit time (time it takes for the shipping carrier to transport the product from the manufacturing plant to your home) typically runs between 3-6 business days. Please keep in mind that if you pay an additional fee for expedited shipment (e.g., FedEx 2-day), this will only reduce the estimated transit time, not the production time.

Transit times are not guaranteed but merely provided as a general estimate to assist in your planning. If more than 10 business days has elapsed from the date you received your shipping confirmation email, please contact us so we may assist in contacting the shipper to track down your package.

We realize you're anxious to receive your finished product and we will send you an update email at least once (typically twice) with shipping updates and tracking numbers, if applicable.

 

Q The package was damaged; in particular, the outside carton was visibly damaged, what happens now?

A If your package is damaged in transit, please be sure to promptly follow these directions so that a new shipment may be re-processed and dispatched to you as soon as possible. Failure to follow these instructions may result in your claim being denied as well as further delay in receiving your order.

When visible damage to the shipping box/carton exists, please refuse shipment and insist the carrier make special notation that the package is being rejected due to clear damage to the package. Within 48-hours from time of refusal be sure to contact us and apprise us of the situation (include any specific facts such as the delivery person's name/employee ID number, date & time of delivery, etc). If you fail to refuse an obviously damaged package (this includes having a waiver of signature on file with the shipping carrier) your insurance claim will almost certainly be denied resulting in you paying twice for the products. Avoiding this obviously poor outcome is simple...just be sure to refuse delivery of any damaged package, that's it!

 

QThe package was damaged; however in this scenario, the damage was concealed, what happens now?

A Concealed damage to your shipment occurs when the exterior of the package looks good but the contents have in fact been damaged. The most likely cause of concealed damage happens when the box has been dropped or shaken violently during its time in transit. You must, within 24-hours from time of delivery, contact us as well as the shipping carrier of the problem.

Please keep all shipping materials until notified by us. By "shipping materials" we mean boxes, labels, air bills, packing peanuts/bubble wrap/foam, etc. These items frequently are physically inspected by a claims investigator employed by the shipping carrier. Failure to retain these items frequently results in your claim being denied.

A new replacement shipment will be processed and shipped as soon as the shipping carrier notifies us that the loss has been validated and an insurance payout is approved. If you would like to know more about our shipping policies, please contact us or the shipping carrier, as appropriate.

 

QI need to track a package and/or file a damage claim; who do I contact?

A Please use the following information to contact your shipping carrier should you have a problem with your order (e.g., delay in delivery, damage to the package, et cetera).

> FedEx Express or FedEx Ground  (track your package here)
Be sure to complete this Claims Form before calling; also available online.
Phone: (800) 463-3339
Fax: (877) 229-4766

> United States Postal Service (track your package here)
Be sure to complete as much of this Claims Form as possible and submit it to us ASAP!
Claims Servicing Section
Accounting Service Center
P.O. Box 80143
St. Louis, MO 63180-0143

> United Parcel Service - UPS  (track your package here)
Phone: (800) 748-5877

 

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Carmel and Monterey Wedding, Special Event, Family, and Baby Photographer / photojournalist.